RMM Tools for Newbies: Top Apps and Tips

Remote monitoring and management tools (short RMM tools) are still hot topics, even though the business world has already established good practices for ensuring secure remote access to employees from the farthest parts of the globe.

What are Remote Monitoring and Management (RMM) Tools?

RMM stands for “Remote monitoring and management.” RMM software helps companies connect remote employees with headquarters and office staff to provide them with support operations nearly equal to in-office service. Remote management tools are used to optimize daily administrative tasks and collect performance data to proactively detect inefficiencies, prevent their effects, or react in time before they negatively affect a team’s workflow.

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Top benefits of using RMM software

How do RMM solutions enhance work environments?

Implementing remote monitoring and management solutions creates a centralized platform that connects employees working around the globe and automates many tedious business-related processes.

RMM software allows you to:

• Create a shared space for your team – dealing with remote employees requires implementing network management techniques that ensure deeper visibility into the team’s engagement and efficiency. RMM software serves as a perfect management console that allows everyone to stay on the same page,
• Proactively identify and resolve issues – RMM software provides valuable insights into your team’s activity. Conducting regular performance analysis helps you identify bottlenecks, implement backup solutions, and resolve issues in time,
• Automate routine tasks – online RMM solutions offer plenty of ways to reduce time spent on repetitive and sometimes tedious tasks. With RMM solutions, you can automate operations such as data entry or scheduling,
• Reduce labor costs and optimize resource management – remotely monitor resource usage in projects to react to shortages quickly and ensure the highest level of service delivery,
• Track security risks – using RMM platforms as a centralized hub for employee management helps the entire team stay up to date with security policies and scheduled maintenance tasks,
• Boost productivity – RMM software provides complete visibility into employees’ performance.

Key Capabilities to Look for in the RMM Tool

• Why do you need a RMM solution?
• What problems could an RMM tool help resolve for your company?
• How much are you willing to pay for remote monitoring and management services?

Specifying your needs before starting a tool-hunting is essential for making a wise purchase decision. The better you know what you need to ensure your team has a smooth workflow, the quicker you’ll find the complete management solution.

Once you narrow your needs, your next step is browsing RMM software websites or marketplaces with app recommendations. The thing is, marketing pages are meant to sell, so the content there tends to sugarcoat the software assets and may mislead you a little.

Buying a cat in a sack is not an option, so once you find a tool that seems to be what you’re looking for, it would be nice to give it a try before purchasing a subscription or paying the entrance fee, wouldn’t it? Choose an RMM tool that offers a free trial, and after signing up, test-drive all the features.

Speaking of features, what are the most common (and in-demand) core capabilities of RMM software?

• Real-time remote monitoring—from tracking employees’ attendance to remote access and device monitoring,
• Robust automation capabilities—RMM solutions help reduce time spent on repetitive tasks and optimize workflow by streamlining daily business operations, like task management, employee scheduling, team communication, and many more,
• Time tracking —automatic work hours recording provides data essential for client billing, invoicing, project budgeting or attendance monitoring,
• Automated maintenance and updates—implementing cloud-based remote monitoring software leaves the maintenance tasks to managed service providers, reducing the usage effort to the minimum. It also refers to patch management capabilities and security status,
• Reporting and analytics—employee and client data collected by online RMM software is a priceless source of information about ongoing and completed projects. It works as intelligent alerting about resource usage. Use it to prepare better estimations for future ventures.

Best Practices for Implementing RMM tools to your company

Choosing the satisfactory RMM solutions is one thing, next is putting it into action in the most convenient way for even the least tech-savvy employees.

• Choose the right RMM tool for your business—the more flexible, the better. If it offers a desktop app and apps for mobile devices, make sure they work with all operating systems,

• Train new and ongoing staff – introduce the chosen RMM solution to your employees. Some remote control platforms offer dedicated onboarding and ongoing implementation support, which helps dig deeper into the nuances of the RMM platform to use its features to the fullest,

• Proactively identify the shortcomings – observe how fast your employees make themselves familiar with the RMM solution’s features and offer additional support for those who need it,

• Regularly review and update RMM software configurations – make sure all the employees use the most recent version of your RMM software. Keep an eye on vendor’s communication regarding maintenance tasks that can affect the continuity of data collecting,

• Effectively manage subscriptions – ensure uninterruptedness of service by tracking the RMM solution payment due dates or just purchase the annual subscriptions (often come with generous discounts),

• Measure the effectiveness of RMM software usage—do regular assessments of how much the RMM platform improves the areas it covers (e.g., how many work hours you have saved per task by automating time tracking, etc.).

What are the best RMM solutions?

Implementing professional services automation tools can help overcome the hardships of remote monitoring management. However, finding the right RMM platform may be quite challenging, especially for newbies confused by the multitude of different apps available on the market.

Let me recommend some of the hottest RMM cloud platforms now. I’m sure you’ll find a robust RMM solution for your business there!

TimeCamp

Automatic time tracking software with attendance management capabilities, robust reporting, and billable hours tracking

TimeCamp is a versatile time tracking and productivity tool designed to help businesses optimize their workflow and manage time effectively. One of its primary assets is its comprehensive time tracking capabilities, which allow users to monitor the amount of time spent on various tasks and projects accurately. This feature is particularly beneficial for teams working on multiple projects simultaneously, as it provides detailed insights into time allocation and productivity.

By integrating seamlessly with popular project management and collaboration tools, TimeCamp ensures that time tracking becomes a natural part of the workflow, reducing the need for manual entry and minimizing the risk of errors. Additionally, the platform’s user-friendly interface and robust reporting features enable managers to analyze time usage patterns, identify bottlenecks, and make data-driven decisions to enhance efficiency.

Key Features of TimeCamp:

• Automatic Time Tracking: Tracks time spent on tasks and projects automatically.
• Manual Time Entry: Allows users to log time manually when needed.
• Integrations: Seamless integration with popular project management, CRM, and collaboration tools.
• Invoicing and Billing: Generates invoices based on tracked time for accurate client billing.
• Productivity Monitoring: Analyzes time usage patterns to identify productivity trends.
• Reporting and Analytics: Provides detailed reports and analytics for informed decision-making.
• Attendance Tracking: Monitors employee attendance and work hours.
• Budgeting: Helps in setting and tracking budgets for projects and tasks.
• Mobile Access: Enables time tracking and monitoring via mobile devices.
• Customizable Timesheets: Allows customization of timesheets to suit business needs.
• Project Management: Offers tools for managing projects and tracking their progress.

How much does TimeCamp cost?

Free

$

0.00

billed annually

Free plan includes all the essentials (accurate time tracking, unlimited projects, a time clock kiosk, desktop, and mobile apps, idle time detection, and many more).

Starter

$

2.99

billed annually

Starter plan includes unlimited tasks, excel reports export, attendance, time-off, overtime tracking.

Premium

$

4.99

billed annually

Premium plan includes one integration, billable time, budget and estimates, apps and websites tracking, project archiving, and more.

Ultimate

$

7.99

billed annually

Ultimate plan includes unlimited integrations, billable rates, labor costs, invoicing, timesheet approvals, custom user roles, and more.

Enterprise

Talk to sales

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Enterprise Plan, designed for companies with 50+ employees, includes priority support with SLA, self-hosted and private cloud instances, custom integrations, and more.

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TimeCamp Planner

Team collaboration software for centralized management of projects and workload planning

TimeCamp Planner combines task management, team collaboration, and time tracking in one cohesive platform, enabling users to manage their work more effectively. The tool offers a visual approach to project management with features such as Kanban boards and calendar views, making it easier for teams to visualize progress and stay aligned on goals. This integrated approach helps reduce the clutter of multiple tools and centralizes project-related activities, thus enhancing overall efficiency and communication within teams.

Key features of TimeCamp Planner:

• Task Management: Allows users to create, assign, and organize tasks within projects. Tasks can be detailed with descriptions, checklists, and attachments.
• Kanban Boards: Offers visual boards for managing tasks in different stages, helping teams visualize and track project progress.
• Collaboration Tools: Includes chat and messaging features for team communication, allowing for seamless collaboration directly within the workspace.
• Calendar View: Provides a calendar to visualize task deadlines and project timelines, making it easier to manage schedules and due dates.
• File Sharing: Enables users to upload and share files within tasks or chats, ensuring that all necessary resources are easily accessible.
• Notifications and Reminders: Sends notifications and reminders to keep team members informed about task updates, deadlines, and important project milestones.
• Custom Workspaces: Allows the creation of multiple workspaces to manage different teams or projects separately, with customizable boards and views.
• Time Tracking Integration: Seamlessly integrates with TimeCamp’s time tracking feature, enabling users to track time spent on tasks directly within the planner.
• Guest Access: Provides the ability to invite external users or clients to specific projects or tasks with limited access, facilitating collaboration with outside parties.

Pricing: A generous free tier for unlimited users is available. Pro plan costs only. $2.99 per user per user per month, billed annually. 

BambooHR

Comprehensive HR management software with employee monitoring and management features

BambooHR is an HR RMM agent that helps professionals manage employee information, track time off, onboard new hires, and generate insightful reports. By centralizing HR data in a secure, cloud-based RMM platform, BambooHR allows HR teams to focus on strategic initiatives rather than getting bogged down by administrative tasks. Its robust features and intuitive design make it a preferred choice for organizations looking to enhance their HR operations and improve overall efficiency.

Key Features of BambooHR:

• Employee Database Management: Centralized storage and management of employee records.
• Applicant Tracking System (ATS): Streamlined recruitment and hiring processes.
• Onboarding Tools: Facilitates smooth onboarding experiences for new hires.
• Time Off Tracking: Manages employee leave requests and approvals.
• Performance Management: Tools for conducting and tracking employee performance reviews.
• Employee Self-Service Portal: Empowers employees to access and update their own information.
• Reporting and Analytics: Advanced reporting tools for workforce insights.
• Mobile Access: Access HR functions and data on the go through mobile devices.
• Integration Capabilities: Seamless integration with other HR and productivity tools.
• Employee Satisfaction Surveys: Conduct surveys to gauge and improve employee satisfaction.
• Customizable Workflows: Tailored workflows to meet specific HR needs.
• Document Management: Secure storage and management of HR documents.

Pricing: Not available for public display; you can send them a query to get the pricing for Core and Pro plans.

TriNet

All-in-one HR platform with time tracking, employee scheduling, and performance management

TriNet is a comprehensive human resources management tool designed to streamline and enhance various HR functions for businesses of all sizes. With its robust suite of features, TriNet provides businesses with the ability to manage payroll, benefits, and compliance effectively.

One of TriNet’s standout assets is its ability to simplify complex HR tasks. This allows companies to focus more on strategic initiatives rather than getting bogged down by administrative duties. By offering tailored HR solutions, TriNet helps businesses navigate the complexities of human resources with greater ease and efficiency, making it a valuable asset for any organization.

Key Features of TriNet:

• Payroll Services: Automated payroll processing and tax filing.
• Benefits Administration: Comprehensive benefits management, including health, dental, and retirement plans.
• Compliance and Risk Mitigation: Ensures adherence to federal, state, and local regulations.
• Human Capital Management: Tools for performance reviews, employee development, and training.
• Employee Self-Service Portal: Allows employees to access pay stubs, benefits information, and personal data.
• Reporting and Analytics: Detailed reports and analytics for better decision-making.
• Onboarding and Offboarding: Streamlined processes for hiring new employees and managing exits.
• Time and Attendance Tracking: Accurate tracking of employee work hours and attendance.
• Mobile Access: Provides access to HR services and information on the go.
• Expert HR Support: Access to HR professionals for advice and guidance.

Pricing: not available, meet their consultants to get a personalized quote.

Insightful

Integrated HR, payroll, and talent management solution with robust employee monitoring capabilities

Insightful offers comprehensive tracking of employee activities, providing detailed insights into how time is spent on various tasks and projects. One of Insightful’s primary assets is its ability to offer real-time data and analytics, allowing managers to make informed decisions and optimize workflows. By highlighting areas of inefficiency and identifying productivity bottlenecks, Insightful helps businesses streamline operations and boost overall performance.

Another key asset of Insightful is its focus on transparency and accountability within teams. With its robust reporting features, managers can track employee progress, ensure that project timelines are met, and maintain a clear overview of individual contributions.

Key Features of Insightful:

• Real-Time Activity Monitoring: Tracks and reports on employee activities in real time.
• Automated Time Tracking: Captures work hours automatically for accurate timesheets.
• Productivity Analysis: Provides insights into productivity levels and identifies inefficiencies.
• Project Management Integration: Integrates with popular project management tools for seamless workflow management.
• Detailed Reporting: Generates comprehensive reports on employee performance and activity.
• Screenshots and Video Recording: Offers optional screenshot and video recording for detailed monitoring.
• Application and Website Usage Tracking: Monitors which applications and websites are being used during work hours.
• Customizable Alerts and Notifications: Allows setting up alerts for specific activities or behaviors.
• Privacy Features: Includes privacy controls to ensure compliance with data protection regulations.
• User-Friendly Dashboard: Provides an intuitive interface for easy navigation and management.

Pricing: Paid plans start at $6.40 per seat per month, billed annually, no free plan. Free 7-day trial available.

ADP Workforce Now

Cloud-based HR management tool offering extensive monitoring, analytics, and reporting features

ADP remote management platform integrates various HR functions into a single, unified platform. These integrations include payroll, time and attendance tracking, benefits administration, and talent management. By centralizing these functions, ADP Workforce Now helps businesses streamline their HR processes, reduce administrative burdens, and improve overall efficiency. Additionally, the platform’s scalability ensures that it can grow alongside the business, providing continuous support through various stages of organizational development.

Another significant asset of ADP Workforce Now is its robust data analytics and reporting capabilities. The platform offers advanced analytics tools that provide deep insights into workforce trends, enabling businesses to make informed, data-driven decisions.

Key Features of ADP Workforce Now:

• Payroll Management: Automated payroll processing with accurate tax calculations.
• Time and Attendance Tracking: Real-time tracking of employee hours and attendance.
• Benefits Administration: Management of employee benefits, including health, dental, and retirement plans.
• Talent Management: Tools for recruitment, performance reviews, and employee development.
• Compliance Management: Ensures adherence to labor laws and regulatory requirements.
• Data Analytics and Reporting: Advanced analytics for workforce insights and decision-making.
• Employee Self-Service Portal: Allows employees to access their payroll, benefits, and personal information.
• Mobile Access: Enables HR management and employee access on smartphones and tablets
• Scheduling and Shift Management: Optimizes employee scheduling and shift planning.
• Integration Capabilities: Seamless integration with other business systems and applications.

Pricing: not available, answer a questionnaire to get a personalized quote.

Gusto

HR software with functionalities for payroll, benefits, and employee time tracking

Gusto is a HR management tool designed to simplify and streamline payroll, benefits, and human resources for small to medium-sized businesses. One of Gusto’s primary assets is its intuitive and user-friendly interface, which makes it easy for businesses to manage their HR tasks without needing extensive training or expertise.

The platform automates many time-consuming processes such as payroll calculations, tax filings, and benefits administration, thereby reducing the administrative burden on HR teams. Gusto’s seamless integration capabilities also ensure that it can work smoothly with other business software, creating a cohesive and efficient HR ecosystem.

Key Features of Gusto:

• Payroll Processing: Automated payroll calculations and tax filings.
• Benefits Administration: Management of health insurance, retirement plans, and more.
• Employee Onboarding: Streamlined onboarding processes for new hires.
• Time and Attendance Tracking: Tools for managing employee hours and attendance.
• Time Off Management: Easy tracking and approval of vacation and sick leave.
• Compliance Support: Ensures adherence to labor laws and regulatory requirements.
• Employee Self-Service Portal: Allows employees to view pay stubs, manage benefits, and update personal information.
• Performance Management: Tools for tracking and reviewing employee performance.
• Integration Capabilities: Seamless integration with other business applications.
• Mobile Access: Enables HR management and employee access on the go through mobile devices.

Pricing: Paid plans start at $40 per month plus $6 per person, a free plan available.

Workday HR Solutions

Comprehensive Human Capital Management software with employee monitoring, analytics, and management tools

Workday offers an intuitive and user-friendly interface that can be tailored to meet the specific needs of different roles within the organization. Workday’s advanced machine learning and artificial intelligence capabilities further enhance its functionality by providing predictive analytics and personalized recommendations. This level of customization and intelligent automation not only improves efficiency but also enhances employee engagement and satisfaction by providing them with the tools and information they need to succeed.

The platform’s cloud-based infrastructure ensures that all data is consistently up-to-date and accessible from anywhere, facilitating real-time decision-making and collaboration. Workday’s robust analytics and reporting features also provide deep insights into workforce trends and performance, helping organizations to make data-driven strategic decisions

Key Features of Workday:

• Unified HR Platform: Integrates payroll, talent management, and benefits administration.
• Cloud-Based Infrastructure: Ensures real-time data accessibility and updates.
• Advanced Analytics and Reporting: Provides deep insights into workforce trends and performance.
• User-Friendly Interface: Intuitive and customizable to meet specific role requirements.
• Machine Learning and AI Capabilities: Offers predictive analytics and personalized recommendations.
• Talent Management: Comprehensive tools for recruiting, onboarding, and performance management.
• Payroll and Benefits Administration: Streamlines payroll processing and benefits management.
• Compliance Management: Ensures adherence to global and local labor laws and regulations.
• Employee Self-Service Portal: Allows employees to manage their personal information and access HR resources.
• Mobile Access: Enables HR management and employee interactions on mobile devices.

Pricing: not available, contact their sales team to get a personalized quote.

SAP SuccessFactors

A suite of HR solutions providing extensive monitoring, employee performance tracking, and workforce analytic

SAP SuccessFactors gives you a holistic view of the workforce. This connectivity enables businesses to streamline operations, enhance productivity, and make more informed strategic decisions. Additionally, SAP SuccessFactors leverages advanced technologies like artificial intelligence and machine learning to offer predictive analytics and insights, which can significantly improve decision-making and HR planning.

Another key asset of SAP SuccessFactors is its focus on enhancing the employee experience. The platform offers a suite of tools designed to engage and develop employees, such as learning management systems, performance and goals management, and succession planning. These tools help organizations nurture talent, align employee goals with business objectives, and foster a culture of continuous learning and improvement.

Key Features of SAP SuccessFactors:

• Core HR and Payroll: Comprehensive management of employee data and payroll processing.
• Talent Management: Tools for recruiting, onboarding, performance management, and succession planning.
• Learning and Development: Learning management system to facilitate continuous employee training and development.
• Workforce Analytics and Planning: Advanced analytics and insights to inform strategic HR decisions.
• Employee Experience Management: Tools to engage and develop employees throughout their lifecycle.
• Performance and Goals Management: Track and manage employee performance and align goals with business objectives.
• Compensation Management: Manage employee compensation programs to ensure competitive and equitable pay.
• Mobile Access: Mobile-friendly interface for accessing HR functions on the go.
• Integration Capabilities: Seamless integration with other SAP and third-party applications.
• Compliance Management: Ensures adherence to local and global labor laws and regulations.

Pricing: not provided; contact their sales to get a quote personalized according to your company’s needs.

Zoho People

HR software with features for leave management and performance monitoring

Zoho People covers every aspect of HR management, from recruitment and onboarding to attendance tracking and performance evaluation. Zoho People’s cloud-based platform ensures that all HR data is centralized and easily accessible, which facilitates better data management and enhances overall efficiency. Its intuitive interface and customizable workflows allow HR professionals to tailor the system to meet their specific requirements, thereby improving productivity and reducing administrative burdens.

Another significant asset of Zoho People is its strong emphasis on employee engagement and self-service capabilities. The platform includes various tools that empower employees to manage their own information, request time off, and access important documents through a user-friendly self-service portal.

Key Features of Zoho People:

• Employee Database Management: Centralized storage and management of employee records.
• Attendance Tracking: Real-time tracking of employee attendance and work hours.
• Leave Management: Easy tracking and approval of leave requests.
• Performance Appraisal: Comprehensive tools for conducting employee performance reviews.
• Employee Self-Service Portal: Allows employees to update personal information, request time off, and access documents.
• Onboarding and Offboarding: Streamlined processes for managing new hires and employee exits.
• Time Tracker: Detailed tracking of time spent on various projects and tasks.
• Document Management: Secure storage and management of HR documents.
• Customizable Workflows: Tailored workflows to match specific HR processes.
• Analytics and Reporting: Advanced reporting tools for insightful workforce analysis.
• Mobile Access: Access to HR functions on the go through mobile devices.
• Compliance Management: Tools to ensure compliance with labor laws and regulations.

Pricing: Paid plans start at €1,25 per user per month (in annual billing). The free plan is for up to 5 users.

Deputy

Employee scheduling software for monitoring attendance and workforce management

With Deputy, creating and managing employee schedules becomes a breeze, as it offers intuitive drag-and-drop functionality and the ability to handle complex shift patterns. The platform’s integration capabilities with payroll and HR systems ensure seamless data flow, minimizing errors and saving time. Additionally, Deputy’s real-time communication tools enhance collaboration, ensuring that all employees are informed and up-to-date on their schedules and tasks.

Another key asset of Deputy is its robust compliance management features. The tool helps businesses adhere to labor laws and regulations by providing automated compliance checks and alerts. This ensures that schedules are compliant with legal requirements, reducing the risk of costly violations.

Key Features of Deputy:

• Employee Scheduling: Intuitive drag-and-drop scheduling with support for complex shift patterns.
• Time and Attendance Tracking: Accurate clock-in and clock-out functionality with geolocation.
• Payroll Integration: Seamless integration with payroll systems to streamline data transfer.
• Compliance Management: Automated compliance checks and alerts to ensure adherence to labor laws.
• Mobile Access: The app offers full functionality, allowing for schedule access and time tracking on the go.
• Task Management: Tools for assigning and tracking tasks to ensure accountability.
• Real-Time Communication: Built-in messaging and notification features to keep teams informed.
• Leave Management: Easy tracking and approval of leave requests.
• Reporting and Analytics: Detailed reports and analytics to provide insights into workforce trends.
• Shift Swapping: Allow employees to swap shifts with manager approval, enhancing flexibility.
• Performance Management: Tools to monitor and evaluate employee performance and productivity.
• Customizable Workflows: Tailored workflows to match the specific needs of the business.

Pricing: Paid plans start at $4.50 per user per month, billed monthly. A free 31-day trial is available.

Summing up

Professional services automation provided by remote monitoring and management tools helps remotely monitor employees’ activity and connect teams around the globe. An RMM platform works like a central control panel and powerful risk monitoring—this way, managers have real-time, remote access to the team’s stats and can proactively secure additional resources if needed.

When choosing an RMM solution, remember to give it a test ride before purchasing. With TimeCamp, you can do this for 14 days for free—register a free account and try all the features!

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Ola Rybacka Product Marketer and Content Specialist at TimeCamp. Remote worker advocate; has been working from home for 10+ years so far. Knows TimeCamp far and wide and does her best to translate the technical jargon into more plain English so that the users can understand the product better. Besides writing blog articles and shorter content types, she’s open to creating product-related videos like tutorials and feature explainers. Privately, passionate about any form of Japanese culture and learns 日本語 to consume mangas and animes in their native language.

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